Shipping Policy

Thank you for shopping with New Me™. This Shipping Policy explains how we process and deliver orders placed through our online store.

By placing an order with us, you acknowledge and agree to the terms below, subject to your rights under applicable South African law.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–3 business days after payment has been successfully received and the order has been confirmed.

Business days are Monday to Friday and exclude South African public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Please note that the 1–3 business day period refers to order processing and dispatch preparation and does not necessarily represent the total delivery time.

2. Delivery Method

New Me™ currently uses Aramex Store-to-Door for deliveries.

Once your order has been dispatched, the courier is responsible for transporting and delivering the parcel to the delivery address provided at checkout.

A tracking number may be provided once your order has been handed to the courier.

Customers are responsible for providing an accurate and complete delivery address and contact information.

3. Delivery Delays

We aim to process orders within the stated 1–3 business day period. However, once an order has been handed to the courier, delivery times may be affected by circumstances outside of New Me™'s reasonable control.

These circumstances may include:

• Courier delays;
• High delivery volumes;
• Weather conditions;
• Road closures or traffic disruptions;
• Natural disasters;
• Public holidays;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Remote-area delivery requirements;
• Operational or logistical problems experienced by the courier; or
• Other circumstances beyond our reasonable control.

New Me™ does not guarantee a specific delivery date unless expressly agreed otherwise.

Where a delay is caused by the courier or another circumstance outside our reasonable control, New Me™ will make reasonable efforts to assist with tracking or resolving the issue but will not be responsible for delays that we could not reasonably prevent or control.

Nothing in this policy limits or excludes any rights or remedies that you may have under applicable South African consumer law.

4. Delivery Address

Customers are responsible for ensuring that the delivery address supplied at checkout is correct and complete.

If an incorrect or incomplete address is provided and the courier is unable to complete delivery as a result, additional delivery charges may apply where permitted by law.

New Me™ may contact you to obtain clarification or additional delivery information where necessary.

5. Failed Delivery Attempts

If the courier is unable to complete delivery because nobody is available, the address is incorrect, access is unavailable, or the recipient cannot be contacted, the courier may make additional delivery arrangements in accordance with its procedures.

Customers should respond to courier communication promptly to avoid unnecessary delays.

Additional charges resulting from circumstances caused by incorrect customer information or repeated failed delivery attempts may be charged to the customer where permitted by law.

6. Tracking

Where tracking information is available, it will be provided to the customer after the order has been dispatched.

Customers can use the tracking information to monitor the progress of their delivery.

Tracking information is provided by the courier and may not update immediately after dispatch.

7. Lost or Missing Parcels

If your parcel appears to be lost, significantly delayed or incorrectly marked as delivered, please contact New Me™ so that we can investigate the matter with the courier.

We may request information from you that is reasonably necessary to assist with the investigation.

We will take reasonable steps to assist in resolving delivery issues.

Where applicable South African law requires a refund, replacement or other remedy, your statutory rights will apply.

8. Damaged Parcels

Please inspect your package when it arrives.

If your parcel appears to have been significantly damaged during delivery, please contact us as soon as reasonably possible and provide photographs of the packaging and product where requested.

We may use this information to investigate the matter with the courier.

Nothing in this section limits any statutory rights you may have regarding defective or damaged goods.

9. Delivery to Third Parties

If you provide an address where another person is authorised to receive the parcel on your behalf, delivery to that person may be treated as delivery to the address provided by you, subject to applicable law.

New Me™ is not responsible for a parcel being accepted by an authorised recipient at the delivery address supplied during checkout.

10. Delivery Times

Delivery times may vary depending on the destination and courier operations.

The 1–3 business day period stated above relates to order processing and dispatch, not a guaranteed delivery period.

Estimated delivery dates provided by the courier are estimates only and may change due to circumstances outside New Me™'s reasonable control.

11. Public Holidays & Peak Periods

Orders may take longer to process or deliver during:

• South African public holidays;
• Black Friday and Cyber Monday;
• Christmas and New Year periods;
• Promotional campaigns;
• Major sales events; and
• Periods of unusually high order volume.

We will continue to process orders as efficiently as reasonably possible during these periods.

12. Customer Responsibility

Customers are responsible for:

• Providing accurate delivery information;
• Providing a reachable telephone number where required;
• Monitoring courier tracking information;
• Responding to courier delivery attempts; and
• Ensuring that someone is available to receive the parcel where required.

Failure to provide accurate information may result in delivery delays.

13. Shipping Costs

Applicable shipping charges will be displayed during checkout before the order is completed.

Any promotional free-shipping offer will be subject to the terms displayed at the time of purchase.

14. Changes to This Shipping Policy

New Me™ reserves the right to update this Shipping Policy from time to time to reflect changes to our courier arrangements, business practices or applicable law.

The latest version published on this page will apply to orders placed after the stated effective date, subject to any rights that cannot legally be changed.

15. Contact Us

If you have questions regarding your delivery, tracking information or a shipping issue, please contact New Me™ through the customer support contact details provided on our website.

Business: New Me™
Country: South Africa
Courier: Aramex Store-to-Door

We will make reasonable efforts to assist with delivery-related enquiries and courier issues.

Important: Nothing in this Shipping Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded under South African law.