Legal Notice & Disclaimer — New Me™

Last updated: 9 August 2026

This website and all products sold under New Me™ are operated in South Africa and are subject to applicable South African law, including the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

By using this website or purchasing products from New Me™, you acknowledge that you have read and understood this Legal Notice & Disclaimer.

Nothing in this Legal Notice is intended to exclude, restrict or waive any consumer right or remedy that cannot legally be excluded under South African law.

1. General Information Disclaimer

All information provided on this website, including product descriptions, images, ingredients, benefits, skincare information and usage instructions, is provided in good faith for general informational and cosmetic purposes.

While New Me™ makes reasonable efforts to ensure that information on the website is accurate and up to date, we do not guarantee that all information will always be complete, current or error-free.

New Me™ makes no guarantee regarding:

• The completeness or accuracy of website information;
• Uninterrupted or error-free website operation;
• The availability of the website at all times; or
• Specific results from the use of our products.

Individual skincare results may vary depending on factors including skin type, age, lifestyle, skincare routine, frequency of use and individual circumstances.

2. Product Use Disclaimer

New Me™ skincare products are intended for cosmetic and personal skincare purposes.

Our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Product information provided on this website should not be interpreted as medical advice or as a substitute for professional medical advice, diagnosis or treatment.

Customers should carefully read the product instructions, ingredient information and recommended usage before using a product.

If you have a known skin condition, allergies, sensitivities, are pregnant or breastfeeding, or have concerns about whether a product is suitable for you, you should consult an appropriately qualified healthcare professional before use.

3. Ingredients & Individual Reactions

New Me™ provides ingredient information for our products where applicable.

Customers should review the ingredient list before purchasing and using a product, particularly if they have known allergies or sensitivities.

Individual reactions to skincare ingredients can vary.

If irritation, discomfort, redness, swelling or another unexpected reaction occurs, discontinue use and seek appropriate professional medical advice where necessary.

New Me™ cannot guarantee that a product will be suitable for every individual's skin.

Nothing in this section excludes or limits any rights a consumer may have under applicable South African law in relation to defective, unsafe or incorrectly labelled products.

4. Results Disclaimer

Any before-and-after photographs, testimonials, reviews, demonstrations or statements regarding product benefits displayed on this website are provided for illustrative and informational purposes.

We do not guarantee that every customer will experience the same results.

Individual results may vary depending on factors including:

• Skin type;
• Age;
• Existing skincare routine;
• Frequency and consistency of use;
• Lifestyle factors;
• Individual skin characteristics; and
• Proper use of the product.

Statements regarding cosmetic benefits should not be interpreted as guarantees of a particular outcome.

5. Limitation of Liability

To the fullest extent permitted by applicable South African law, New Me™ will not be responsible for losses or damages arising from:

• Improper use or misuse of a product;
• Failure to follow product instructions;
• Use of a product contrary to its intended cosmetic purpose;
• Improper storage or handling of a product;
• Individual sensitivity or reaction where the product was properly manufactured, labelled and supplied;
• Indirect or consequential loss, to the extent such limitation is permitted by law;
• Loss caused by circumstances outside our reasonable control; or
• Delays caused by independent third-party courier services.

Where legally permissible, New Me™'s liability in relation to a particular product will not exceed the amount paid for that product.

Nothing in this clause excludes or limits liability where such exclusion or limitation is prohibited under South African law, including any non-excludable consumer rights under the CPA.

6. Shipping & Delivery Disclaimer

Our stated order-processing timeframe is generally 1–3 business days.

This refers to the time required to process and prepare an order for dispatch and is not a guaranteed delivery timeframe.

New Me™ uses Aramex Store-to-Door for deliveries.

Once an order has been handed to the courier, delivery may be affected by circumstances outside our reasonable control, including:

• Courier delays;
• Weather conditions;
• High-volume periods;
• Public holidays;
• Road closures;
• Incorrect or incomplete delivery information;
• Failed delivery attempts;
• Unforeseen logistical disruptions; or
• Other circumstances outside our reasonable control.

New Me™ does not guarantee a specific delivery date unless expressly agreed otherwise.

We will make reasonable efforts to assist customers with tracking and resolving delivery issues.

Nothing in this section limits any statutory rights or remedies available to consumers under South African law.

7. Hygiene & Product Safety

Because New Me™ products are intended for personal skincare use, hygiene and product safety are important considerations.

Products that have been opened, used, contaminated, altered or otherwise handled in a manner that compromises their hygiene may not qualify for a voluntary change-of-mind return, where permitted by law.

This restriction does not apply where a consumer has a statutory right to return a product because it is defective, unsafe, incorrectly supplied or otherwise does not comply with applicable South African law.

Customers should follow all product instructions and use products only for their intended cosmetic purpose.

8. External Links Disclaimer

This website may contain links to third-party websites, services or platforms.

New Me™ is not responsible for the content, accuracy, availability, security or privacy practices of third-party websites.

The inclusion of an external link does not necessarily constitute an endorsement of the third-party website, service or its contents.

Customers should review the terms and privacy policies of third-party websites before using them.

9. Intellectual Property

Unless otherwise stated, all content appearing on this website, including:

• New Me™ branding;
• Product names;
• Logos;
• Images;
• Graphics;
• Written content;
• Product descriptions;
• Website design;
• Layouts; and
• Other original materials

is owned by or licensed to New Me™ and is protected by applicable intellectual property laws.

Unauthorised copying, reproduction, modification, distribution, publication or commercial use of our content is prohibited to the extent permitted by law.

10. Third-Party Services

New Me™ may use third-party service providers to operate aspects of the business, including payment processors, Shopify, courier companies, hosting providers, analytics services and advertising platforms.

These third parties may have their own terms, conditions and privacy policies.

New Me™ is not responsible for third-party services to the extent that matters are outside our reasonable control, subject always to any rights and obligations imposed by applicable law.

11. Changes to This Notice

New Me™ reserves the right to update or modify this Legal Notice & Disclaimer from time to time to reflect changes to our business, products, website or applicable law.

The latest version published on this website will apply from the date stated at the top of the notice, subject to any rights that cannot legally be changed retrospectively.

Customers are encouraged to review this page periodically.

12. Contact Information

For legal, policy, product or customer-service enquiries, please contact:

New Me™

📧 newmeskincare.co@gmail.com

We aim to respond to enquiries within 7 business days.

Important: This Legal Notice & Disclaimer is intended to provide general information about New Me™'s website and products. It does not replace any rights or remedies that consumers have under applicable South African law.